Delivery and returns

We deliver across Baku and to the regions we have opened.

The fee depends on the delivery zone of the address you choose. It is shown before you confirm the order, and orders above the free-delivery threshold do not pay it.

The vendors accept the lines they can supply.

A runner walks the market and collects your items from each stall.

The items arrive at our hub in Sadarak, where they are checked in, packed into parcels and labelled.

A van takes the parcels out on a route. The driver scans every parcel at your door and takes a photo of the handover, so the wrong parcel cannot be delivered.

You choose a time window when you order, and you can follow the van on the map once it is on the road.

We call you before we arrive if the driver cannot reach the door.

If you chose cash, pay the driver the amount shown on your order. Please have it ready.

The driver hands the parcel over at the address on the order.

The driver tries once more on the same route where they can. After that the parcel goes back to the hub.

Contact us through the help centre to arrange a second delivery.

Open the parcel and check it while the driver is still with you. If an item is damaged or is not what you ordered, refuse it there and then.

If you notice a problem later, open a request in the help centre within 48 hours and keep the item as it arrived.

Accepted returns are refunded the way you paid. A cash order is refunded in cash or by transfer, whichever we agree with you.

Goods that cannot be returned for hygiene reasons, and goods made to your order, are excluded unless they arrived faulty.